- Within the warranty period and scope, the maintenance of the hardware and software failures is free of charge. If it is necessary to return to the factory for maintenance, Inventis shall pay the round-trip freight and customs clearance fee for the equipment or components.
- Products returned to the factory for maintenance beyond the warranty period, the customer shall bear the corresponding cost of accessories, round-trip freight, customs clearance and tax declaration.
- Inventis will provide life-long technical support for the products sold.
- After receiving the maintenance demand or technical consultation, the customer service staff will reply within 24 hours on working days and give the solution within 48 hours.
- Inventis could provide remote technical support for installation and reparation as per reasonable request and extra on-site training that distributor shall bear the travel expenses.
Contact After-Sales Service.We are constantly looking for ways to improve our products and serve our customers better. Please contact us if you have any questions about our service, or if you would like to give us any feedback. Contact us by email. Our service team and technical engineer will reach out you shortly.